Privacy Policy

Introduction

Metamorphex ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information about you when you visit our website at metamorphex.tech, contact us through our enquiry forms, or engage with our consulting services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site. If you have questions or concerns, contact us at contact@metamorphex.tech.

Who We Are

Metamorphex is an IT consulting and implementation firm headquartered in Noida, India. We provide technology consulting, cloud, AI, data analytics, compliance, and digital transformation services to enterprise clients globally.

For the purposes of applicable data protection law, Metamorphex is the data controller in respect of personal data processed through this website and in connection with our services.

Contact details:
Metamorphex
Noida, Uttar Pradesh, India
Email: contact@metamorphex.tech
Website: metamorphex.tech

Information We Collect

We collect information in the following ways:

Information you provide directly to us:

• Contact form submissions: name, email address, company name, phone number (if provided), and the content of your message or enquiry.
• Email correspondence: any information you share when corresponding with us by email.
• Client engagement: information necessary to deliver contracted consulting services, as described in your engagement agreement.

Information collected automatically:

• Log data: your IP address, browser type, operating system, referring URL, pages visited, and timestamps — collected by our web hosting infrastructure.
• Cookies and similar technologies: see Section 10 for full details.

We do not collect sensitive personal data (such as financial account details, health data, or government identity numbers) through this website.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries — processing contact form submissions and email messages so that we can respond to you.
• To deliver consulting services — fulfilling contractual obligations to clients who engage Metamorphex for professional services.
• To improve our website — analysing usage patterns to enhance user experience and website performance.
• To comply with legal obligations — maintaining records required by law or regulation.
• To protect our legitimate interests — detecting and preventing fraud, security incidents, or misuse of our services.

We do not use your personal data for advertising, profiling, or sale to third parties. We do not send unsolicited marketing communications.

Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing personal data, we rely on the following:

• Legitimate interests: responding to enquiries, improving our website, and maintaining the security of our systems.
• Contract performance: processing data necessary to deliver agreed consulting services to clients.
• Legal obligation: retaining records to comply with applicable laws and regulations.
• Consent: where we have explicitly obtained your consent, such as for optional communications.

Sharing of Information

We do not sell, trade, or rent your personal information. We may share your data only in the following limited circumstances:

• Service providers: third-party vendors who assist us in operating our website or delivering services (e.g., email delivery providers, web hosting). These parties are bound by contractual obligations to handle data securely and only as instructed.
• EmailJS: we use EmailJS to process contact form submissions. Your submission data is transmitted through their service for delivery to our team. Please review the EmailJS Privacy Policy.
• Legal requirements: if required by law, court order, or governmental authority, we may disclose information as required.
• Business transfers: in the event of a merger, acquisition, or sale of assets, personal data may be transferred as part of that transaction. We will notify you before your data becomes subject to a materially different privacy policy.

In all cases, we require any third party receiving your data to maintain appropriate security standards.

Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected:

• Enquiry and contact data: retained for up to 24 months from your last interaction, to allow us to follow up on prior conversations.
• Client engagement data: retained in accordance with the terms of the engagement agreement and applicable legal requirements — typically 7 years for accounting and legal compliance purposes.
• Website log data: typically retained for up to 90 days.

When data is no longer required, it is securely deleted or anonymised.

Data Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/HTTPS.
• Restricted access to personal data on a need-to-know basis.
• Regular review of our security practices and controls.
• Use of reputable, security-conscious third-party service providers.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security. In the event of a data breach affecting your rights and freedoms, we will notify you in accordance with applicable law.

Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• Access: the right to request a copy of the personal data we hold about you.
• Rectification: the right to request correction of inaccurate or incomplete data.
• Erasure: the right to request deletion of your personal data, subject to our legal obligations.
• Restriction: the right to request that we limit how we use your data in certain circumstances.
• Portability: the right to receive your data in a structured, machine-readable format.
• Objection: the right to object to processing based on legitimate interests.
• Withdrawal of consent: where processing is based on consent, the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at contact@metamorphex.tech. We will respond within 30 days. We may need to verify your identity before processing your request. You also have the right to lodge a complaint with your local data protection supervisory authority.

Cookies

Our website uses a minimal number of cookies. Cookies are small text files placed on your device by your browser when you visit a website.

Essential cookies: these are required for the website to function correctly (e.g., session management). They cannot be disabled.

Analytics cookies: we may use anonymised analytics to understand how visitors use our site. No personally identifiable information is collected through analytics.

We do not use advertising cookies, tracking cookies, or third-party behavioural cookies.

You can control or delete cookies through your browser settings. Disabling cookies may affect some features of the website. For more information about cookies generally, visit allaboutcookies.org.

International Data Transfers

Metamorphex is headquartered in India and serves clients globally. When you interact with our website or engage our services, your data may be processed in India or in other countries where our service providers operate.

Where we transfer personal data across borders, we ensure that appropriate safeguards are in place — such as standard contractual clauses or equivalent mechanisms — to protect your data to a standard consistent with applicable law.

If you would like information about the specific safeguards applied to international transfers of your data, please contact us at contact@metamorphex.tech.

Children's Privacy

Our website and services are directed at business professionals and are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately so we can take appropriate action.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this page periodically. Continued use of our website after any update constitutes acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to resolving any concerns promptly and working with you in good faith to address any data privacy questions you may have.